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A review of recent advances in Internet of Things-based customer relationship management to improve customer satisfaction and loyalty in the airline industry

Impact of knowledge sharing on employees' service quality: the moderating role of artificial intelligence

Cultural values, service quality expectations and customer satisfaction: evidence from generational cohorts in Malaysia

Customer satisfaction with sommelier services of upscale Chinese restaurants in Hong Kong

Antecedents of consumers' brand loyalty for high technology products

A new service-quality model to enhance customer retention in the Hong Kong fast-food restaurant industry

The impact of customer loyalty programs and mediating factors on store loyalty in the supermarket industry

The role of business process management (BPM) as a mediator between employee job satisfaction and customer satisfaction in the hospitality industry in Hong Kong and Macau

Conceptualising the application of relationship marketing orientation to the internal business environment

On the value relevance of customer satisfaction. Multiple drivers and multiple markets

Customer satisfaction with commercial airlines: the role of perceived safety and purpose of travel

Exploring the relationships between e-service quality, satisfaction, attitudes and behaviours in content-driven e-service web sites

Factors affecting customer retention in internet banking among Hong Kong professionals and business practitioners

The internet, consumer empowerment and marketing strategies

The dynamics of exploring future market potential of genetically modified foods

Links between organisational and customer variables in service delivery: evidence, contradictions and challenges

Retail sales explanations: resolving unsatisfactory sales encounters

Differentiating between service quality and relationship quality in cyberspace

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